Amazon.ca Lets Sellers Set Automatic Returnless Resolution Rules From November 23, 2026 — Plus a New Return Policy for Orders Fulfilled Into Canada Without a Canadian Return Address
Amazon has told Canadian sellers that starting November 23, 2026 they can create rules that automatically trigger returnless resolutions — a refund where the buyer keeps the item — based on price range, product category or return reason. Amazon also announced a new return policy for orders fulfilled in Canada from outside Canada when the seller has no default Canadian return address. Under that policy, returns valued at CAD 25 or less are refunded automatically without the item coming back, and for returns above CAD 25 Amazon recommends offering a prepaid return label within 48 hours or a returnless refund.
Real-World Impact
For a seller shipping into Canada from outside the country with no Canadian return address, a CAD 25 return is refunded automatically and the buyer keeps the item; a CAD 40 return is above the CAD 25 line, so Amazon recommends sending a prepaid return label within 48 hours or issuing a returnless refund.
Key Points
- A returnless resolution is a refund where the buyer keeps the original item
- From November 23, 2026, sellers can set rules that trigger returnless resolutions automatically based on price range, product category or return reason
- A new return policy applies to orders fulfilled in Canada from outside Canada when the seller has no default Canadian return address
- Under the new policy, returns valued at CAD 25 or less are refunded automatically without the item being returned
- For returns above CAD 25, Amazon recommends offering a prepaid return label within 48 hours or a returnless refund
- Rules are created in Return settings under the Resolutions tab via "Create a returnless resolution rule", where sellers name the rule and set the price range and criteria
What You Should Do Now
- 1Check whether your Amazon.ca account has a default Canadian return address set; if you ship from outside Canada without one, plan for the new return policy from November 23
- 2Review your return costs by price point and decide which price ranges, categories or return reasons make a returnless refund cheaper than taking the item back
- 3From November 23, go to Return settings > Resolutions > Create a returnless resolution rule, name the rule and set the price range and criteria
- 4For returns above CAD 25 on cross-border orders, set up a way to provide prepaid return labels within 48 hours, or choose to issue returnless refunds