Returns Updates
All Amazon returns policy changes and updates for US and Canada sellers. 3 updates tracked.
Amazon Adds 1,500 FedEx Office Label-Free Return Drop-Off Locations
Amazon partnered with FedEx to expand its free returns network by adding 1,500 FedEx Office locations as label-free, box-free drop-off points. Customers generate a QR code in their Amazon account and drop the item at any participating FedEx Office — no printer or packaging required. With this expansion, 80% of U.S. customers now live within 5 miles of an Amazon return location, making returns significantly more convenient and likely driving higher return rates across all product categories.
Read summary →Prepaid Return Labels Now Mandatory for All US Sellers
All US marketplace sellers must now use Amazon's Prepaid Return Label (APRL) program. The previous exemption for high-value items has been eliminated. Refund cycle times shortened from 14 days to 7 days, and buyer-seller messaging during returns is removed.
Read summary →SAFE-T Claim Filing Window Shortened from 60 to 30 Days
Amazon shortened the SAFE-T claim filing window from 60 days to 30 days. Sellers must file reimbursement claims for seller-fulfilled order disputes more quickly, making prompt return processing even more critical.
Read summary →