🇺🇸🇨🇦 US/CAReturnsMedium ImpactOctober 14, 2026
FBA Partial Refunds Now Let Sellers Choose Which Return Reasons Qualify — Live in the US, Canada and Five European Stores
FBA sellers in the US and Canada (as well as the UK, Germany, France, Italy and Spain) who use, or are considering, FBA Partial Refunds — especially sellers already enrolled, whose partial refunds currently apply to every eligible return reason.
Amazon announced on the Seller Central forums that FBA sellers can now pick which customer return reasons qualify for a partial refund, where the customer keeps the item instead of sending it back. Sellers can apply settings across all ASINs (up to three return-reason configurations) or upload an Excel file for selected ASINs, and anything not covered follows the standard return process. Sellers already enrolled are not moved to a narrower setup: partial refunds stay on for all eligible return reasons until they change their preferences.
Key Points
- FBA sellers in the US, UK, Germany, France, Italy, Spain and Canada can now choose which customer return reasons qualify for a partial refund
- Option 1 (All ASINs): set different partial refund percentages by return reason across all products, with up to three configurations
- Option 2 (Selected ASINs): upload an Excel file listing the products, return reasons and refund percentages
- Products or return reasons not included in a seller's settings follow the standard return process
- Sellers already enrolled keep partial refunds active for all eligible return reasons until they update their preferences on the FBA Partial Refunds settings page
- Amazon checks each request against the customer's profile and purchase history; ineligible customers get a standard return and the item goes back to a fulfillment center
What You Should Do Now
- 1If you are already enrolled, open the FBA Partial Refunds settings page and review whether partial refunds should still apply to every eligible return reason
- 2Use your FBA customer returns data to see which return reasons and ASINs drive returns before deciding which reasons to include
- 3Choose the All ASINs setup (up to three configurations) for catalog-wide rules, or upload an Excel file for ASIN-specific reasons and percentages
- 4Remember that anything you leave out follows the standard return process, and Amazon may still route ineligible customers to a standard return
Official Source
Amazon Seller Central →This summary is written in our own words based on the official source linked above. Policies may be updated after publication. Always check the official Amazon source for the latest details.