🇺🇸 USReturnsMedium ImpactOctober 14, 2026
Amazon Launches Customized Grading for FBA Returns — Sellers Can Now Define What "Sellable as New" Means by ASIN, Catalog or CSV Upload
FBA sellers with meaningful customer return volume, especially brands with sealed, packaged or accessory-dependent products where Amazon's default "sellable as new" decision may not match their own standards.
The Fulfillment by Amazon team has introduced customized grading, a new setting that lets sellers tell Amazon how FBA customer returns should be evaluated for resale. Sellers can describe what "sellable as new" means for their products — covering seal, packaging, accessories, authenticity and functionality — and choose how returns that miss those criteria are handled. Amazon treats the rules as guidance alongside its standard grading process rather than a guaranteed outcome, and any ASIN without a rule keeps Amazon's default grading.
Key Points
- New customized grading setting lets sellers specify how their FBA customer returns are evaluated for resale
- Sellers define what "sellable as new" means for their products and how returns that don't meet those criteria are handled
- Criteria can reflect brand standards for seal, packaging, accessories, authenticity and functionality
- Rules can be created for specific ASINs, the entire catalog, or through a CSV upload
- Amazon applies seller input as guidance alongside its standard grading process, so outcomes are not guaranteed to follow the rules exactly
- ASINs not covered by a rule continue to use Amazon's default grading; the feature works alongside programs such as FBA Grade and Resell
What You Should Do Now
- 1Open the Customized grading settings in Seller Central and review the Customized grading help page
- 2Identify ASINs where returns are often resold as new despite broken seals, missing accessories or damaged packaging, and set rules for those first
- 3Decide how returns that fail your criteria should be handled, and check how that fits with any FBA Grade and Resell enrollment
- 4Use a CSV upload if you need rules across many ASINs, and leave low-risk ASINs on Amazon's default grading
- 5Monitor customer complaints and return outcomes after setting rules, since Amazon treats your criteria as guidance rather than a guarantee
Official Source
Amazon Seller Central →This summary is written in our own words based on the official source linked above. Policies may be updated after publication. Always check the official Amazon source for the latest details.